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We offer a hassle-free 14-day free returns policy from the date of delivery to ensure complete peace of mind with every purchase. If your item arrives damaged, faulty, incorrect, or if you are not fully satisfied, you may request a return or replacement within this period. For any damaged or incorrect items, please contact us within 48 hours of delivery with clear photos and your order details so we can resolve the issue promptly. To be eligible for a return, items must be unused, unopened, and in their original packaging. Please note that due to hygiene reasons, cosmetics, personal care items, earrings, and opened products cannot be returned unless faulty. All returns must be approved by us before sending any items back. Once approved, our team will provide a prepaid return label along with simple instructions to make the process smooth and convenient. Refunds or replacements will be issued once the return has been reviewed and approved.

For any inquiries or support, please feel free to contact us via WhatsApp (+447438340627) or email at info@orivonx.co.uk