Privacy & Policies

Privacy Policy for Orivon Collection

Last Updated: May 2026

At Orivon Collection, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how ORIVONX UK LIMITED, trading as Orivon Collection, collects, uses, and protects your personal data when you visit our website and make purchases from us.

1. Who We Are

Legal Entity: ORIVONX UK LIMITED
Trading Name: Orivon Collection
Company Number: 16676718
Website: www.orivonx.co.uk

Email: info@orivonx.co.uk

Registered Office: United Kingdom

In this Privacy Policy, “we”, “us”, and “our” refer to Orivon Collection.

2. Information We Collect

We may collect the following personal information:

Information You Provide
Full name
Billing and delivery address
Email address
Telephone number
Payment details (processed securely by third-party providers)
Account login details
Communications you send to us
Information Collected Automatically
IP address
Browser type and device information
Pages viewed and time spent on our website
Referring website
Cookie and tracking data
Order Information
Products purchased
Order history
Returns and refund records
3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate about your orders
Provide customer support
Manage returns and refunds
Improve our website and services
Detect fraud and enhance security
Send marketing communications (only if you opt in)
Comply with legal and tax obligations
4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

Contract: To fulfil your order.
Legitimate Interests: To improve our services and prevent fraud.
Consent: For email marketing communications.
Legal Obligation: To comply with accounting and tax laws.
5. Sharing Your Information

We only share your data with trusted third parties where necessary, including:

Payment Providers
PayPal
Stripe
Shopify Payments
Delivery Partners
Royal Mail
DPD
Evri
Parcelforce Worldwide
Website and Marketing Providers
Shopify
Google
Meta Platforms
Trustpilot

We do not sell your personal information.

6. International Transfers

Some of our service providers may process your information outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. Data Retention

We retain your personal data only for as long as necessary, including:

Order and accounting records: up to 6 years
Marketing data: until you unsubscribe
Customer service communications: as reasonably required
Analytics data: typically up to 26–38 months
8. Cookies

We use cookies to:

Make our website function properly
Remember your shopping cart and preferences
Analyse website traffic
Personalise advertising

You can manage cookies through your browser settings.

9. Marketing Communications

If you opt in, we may send you emails about new products, offers, and updates.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails, or
Emailing us at info@orivonx.co.uk
10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent
Request data portability
Lodge a complaint with the ICO
ICO Contact

Information Commissioner's Office (ICO)

11. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

All payment transactions are processed through secure third-party gateways. We do not store your full payment card details.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Orivon Collection
ORIVONX UK LIMITED
Email: info@orivonx.co.uk

Website: www.orivonx.co.uk

By using our website, you agree to the terms of this Privacy Policy.