Refund & Return Policy

Last Updated: August 2026

At Orivon Collection, we want you to be completely satisfied with your purchase. We offer a 14-day return policy from the date your order is delivered, subject to the conditions below.

1. 14-Day Returns

You may request a return within 14 days from the date of delivery if you change your mind or are not fully satisfied with your purchase.

Items must be unused, unopened and returned in their original packaging and condition.

This policy does not affect any statutory rights you may have under UK consumer law.

2. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery where reasonably possible.

Please provide:

• Your order number

• Details of the problem

• Clear photographs of the item and packaging where applicable

We will review the issue and, where appropriate, arrange a replacement or refund.

Your statutory rights relating to faulty or misdescribed goods are not affected by this policy.

3. Items That Cannot Be Returned

For hygiene and safety reasons, certain products cannot be returned once opened or used unless they are faulty or otherwise covered by your statutory rights.

These may include:

• Cosmetics

• Personal care products

• Earrings

• Opened products

• Products that cannot reasonably be returned for hygiene reasons

Products must also not have been damaged or altered by the customer.

4. Return Approval

All returns must be approved by us before being sent back.

Please contact us before returning an item. We will provide the relevant return instructions and, where applicable, a prepaid return label.

Do not send products to an address that has not been provided or approved by our team.

5. Return Condition

Returned products should be:

• Unused

• Unopened where applicable

• In their original packaging

• In a resalable condition where the return is due to a change of mind

We reserve the right to consider the condition of returned goods when processing a return, subject to your statutory rights.

6. Refunds

Once we receive and inspect the returned parcel, an approved refund will be issued in full to the original payment method.

Refunds are normally processed after the returned item has been received and reviewed.

Please allow additional time for your bank or payment provider to process the refund and show the money in your account.

7. Replacements

Where appropriate, we may offer a replacement instead of a refund.

If a replacement is agreed, we will provide information about the replacement and delivery arrangements.

8. Return Costs

Where a return is due to a damaged, faulty or incorrect item, we will provide appropriate return arrangements.

For change-of-mind returns, return costs will be handled according to the information provided at the time of purchase and applicable consumer law.

9. Contact Us

For return or refund enquiries, please contact:

Orivon Collection
ORIVONX UK LIMITED
Unit 66 Queens Court Trading Estate
Greets Green Road
West Bromwich
England
B70 9EG
United Kingdom

Email: info@orivonx.co.uk
Telephone: +44 7345 683245
Website: www.orivonx.co.uk