Shipping Policy

At Orivon Collection, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders placed through ORIVON COLLECTION are processed and delivered.

1. Order Processing

Orders are processed after payment has been successfully received.

We aim to process orders as quickly as reasonably possible. Processing times may vary depending on product availability, order volume and other operational circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

2. Delivery

Available delivery options, delivery charges and estimated delivery times will be displayed during checkout where applicable.

Delivery times are estimates and may vary depending on the delivery address, courier availability and circumstances outside our reasonable control.

Please ensure that your delivery address and contact information are accurate when placing your order.

3. Delivery Charges

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Where free delivery is offered, the applicable conditions will be displayed on the website or during checkout.

4. Tracking

Where a tracked delivery service is used, tracking information may be provided by email or through the relevant delivery service.

Customers should use the tracking information provided to monitor the progress of their delivery.

5. Delayed Deliveries

Although we work with delivery partners to provide reliable delivery services, delays can occasionally occur.

Delays may result from circumstances including:

• 
  Courier delays
  
• 
  Severe weather
  
• 
  Strikes or industrial action
  
• 
  High demand
  
• 
  Incorrect or incomplete delivery information
  
• 
  Events outside our reasonable control
  

If your order appears to be significantly delayed, please contact us and we will assist where reasonably possible.

6. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery status with the relevant delivery provider.

Where a parcel is confirmed as lost or otherwise covered by our legal obligations, we will take appropriate steps to resolve the matter, which may include a replacement or refund.

7. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the parcel, packaging and product so that we can investigate the issue with the delivery provider.

This does not affect your statutory consumer rights.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Delivery to the United Kingdom

We currently provide delivery options to customers in the United Kingdom where available at checkout.

Availability and delivery charges may vary depending on the delivery address and products ordered.

10. Returns and Refunds

If you need to return an item, please refer to our Refund & Return Policy before sending anything back.

All returns must be approved by us before being sent to a return address.

For damaged, faulty or incorrect products, we will provide appropriate return arrangements in accordance with our Refund & Return Policy and applicable UK consumer law.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ORIVON COLLECTION

ORIVONX UK LIMITED

Company Number: 16676718

Unit 66 Queens Court Trading Estate

Greets Green Road

West Bromwich

England

B70 9EG

United Kingdom

Email: info@orivonx.co.uk

Telephone: +44 7345 683245

Website: www.orivonx.co.uk